How Delco Elevator Gets a Real Person, Not a Bot, on Every Shipment

Company Overview

Delco Elevator Products supplies elevator components and equipment, from parts, controllers, machines, and doors to complete elevator packages, to elevator contractors across Canada and the United States. Shipments range from small parcels to cross-border LTL freight. When you move specialized equipment that contractors are waiting on, getting freight right is not optional.

Since 2021, Delco has run more than a thousand cross-border LTL shipments through FreightSimple.

The Challenge

Before FreightSimple, the freight side took too much time and left too many blind spots.

Time lost quoting. Requesting quotes from different carriers and following up on shipment status ate into the day.

No visibility. Limited tracking made it hard to know where shipments were.

Unreliable delivery and messy claims. Inconsistent communication made delays and claims slower to resolve.

Limited visibility and inconsistent communication also made it harder to keep customers informed, which matters when contractors are waiting on parts.

The Solution

Delco chose FreightSimple for the platform, the service quality, and the reliability. What tipped the decision was the support.

A real person, not a bot. Live chat connects Delco to knowledgeable people almost immediately, the feature Warehouse Manager Juan Pablo Vargas calls the most valuable.

Faster quoting in one place. Quote and book without chasing multiple carriers.

Visibility customers feel. Clearer tracking makes it easy to keep contractors informed.

Results

Since 2021, FreightSimple has become part of how Delco runs its freight.

• 1,000+ shipments since 2021. Cross-border LTL managed through FreightSimple over five years.
• Time back in the day. Faster quoting and less manual work, around 1 to 3 hours saved a week.
• Easier claims, fewer delays. A smoother process when something needs attention.
• Issues resolved fast. Urgent shipment questions reach a real person right away.

What They Say

If you’re looking for an easy-to-use LTL shipping platform backed by responsive, human customer support, FreightSimple is a great choice. Their team has consistently helped us manage shipments efficiently and resolve issues quickly.

- Juan Pablo Vargas, Warehouse Manager, Delco Elevator Products

Key Takeaways

1. Human support beats automation. Reaching a knowledgeable person, not a bot, resolves issues faster and builds daily confidence.

2. Visibility keeps customers informed. Clear tracking means fewer status chases and better updates for the people waiting on freight.

3. Consistency compounds. A thousand shipments over five years is what a reliable platform looks like.

Results are specific to this customer and may vary. Based on a real customer interview, published with permission.