Company Overview
Based in Richmond, BC, Terrana Services Corp. is a small but dynamic packaging materials distribution company specializing in providing packaging and warehouse goods, packaging machinery, and related parts. With a dedicated service department for repairing various packaging machines, they serve customers across Canada and the United States. Their product range includes tapes, plastic strapping, adhesives, packaging machinery, and more, all essential items for businesses in need of reliable packaging solutions.
The Challenge
As a smaller company competing with larger distributors, every team member juggles multiple roles. Keeping freight costs low while ensuring efficient shipping processes is critical for staying competitive. Before partnering with FreightSimple, their long-distance shipping process was time-consuming and inefficient:
Customer Service Bottlenecks: Handling issues directly with carriers often required lengthy follow-ups, delaying resolutions.
Unreliable Quote Turnaround: Delays in receiving quotes often caused shipping delays, affecting customer timelines.
Complicated Freight Needs: Shipping large, heavy, or unevenly weighted machinery and liquid adhesives presented logistical challenges, especially with products like adhesives that are sensitive to freezing temperatures.
Time-Consuming Processes: Getting quotes and managing shipments took hours of valuable time that could be spent on other business priorities.
These inefficiencies particularly affected long-distance customers who required a high level of trust and reliability to remain confident in choosing this distributor over competitors.
The Solution
Terrana Services Corp. turned to FreightSimple to streamline their freight operations and resolve key challenges.
Ease-of-Use: The platform simplifies quoting and booking, condensing hours of work into a few clicks.
Cost Savings: Competitive pricing helped the distributor reduce shipping expenses while maintaining quality service.
Outstanding Customer Support: FreightSimple’s live chat feature ensures rapid responses and proactive resolutions to any shipment issues.
Results
Since adopting FreightSimple, Terrana Services Corp. has achieved significant operational, financial, and customer satisfaction improvements:
- Time Savings: FreightSimple has transformed a labor-intensive process into a quick, two-minute task. This efficiency allows the team to focus on other critical areas of their business.
- Simplified Tracking: Instead of managing numerous tracking tabs, the FreightSimple dashboard consolidates all shipment details, making it easier to monitor shipments and address potential issues.
- Reliable Shipping Timelines: Accurate quotes and delivery estimates have improved trust with customers, especially those located in provinces farther away.
- Enhanced Visibility: Sharing shipment tracking directly with customers reassures them and builds confidence in the distributor’s services.
- Cost Savings: The company estimates FreightSimple has saved them $5,000–$10,000 since switching.
- Hazmat Capability: FreightSimple proved invaluable when handling difficult shipments, such as hazardous goods requiring specialized documentation and carriers.
What They Say
“FreightSimple has had our back every step of the way! Their platform is incredibly user-friendly, making quoting and booking a breeze. The customer support team is a standout. They’re proactive, responsive, and far superior to what we’ve experienced with direct carriers. When we needed to ship hazardous goods to the U.S. and were stuck with unreasonably high quotes or outright rejections, FreightSimple delivered an affordable solution and made the process easy. If you’re considering them, I’d say: Why not give it a shot? It only takes a few minutes to sign up and start saving time and money.”
- Christopher R., Distribution Manager, Terrana Services Corp.
Key Takeaways
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Time savings compound quickly. When a process goes from hours to minutes, that time adds up to significant productivity gains over the year.
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Specialized freight needs require specialized solutions. Hazmat, oversized, and temperature-sensitive shipments need carriers and brokers who understand the requirements.
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Small teams benefit most from efficiency tools. When everyone wears multiple hats, streamlined processes make the biggest difference.