Frequently Asked Questions
Everything you need to know about FreightSimple. Can't find what you're looking for? Contact us.
Getting Started
How long does it take to set up an account?
Minutes, not weeks. Create your account and you can start getting quotes and booking shipments immediately. No credit applications, no waiting for approval, no lengthy onboarding process.
Do I need to sign a contract?
No contracts required. FreightSimple is pay-as-you-go. Ship when you need to, and only pay for what you use. No minimum volumes, no commitments, no lock-in.
Is there a minimum shipping volume?
No minimums at all. Whether you ship one pallet a month or hundreds per day, FreightSimple works for you. Our platform scales with your business.
What if I need help getting started?
We provide dedicated onboarding assistance. Our team will help you set up your account, understand the platform, and get your first shipments moving. Just reach out. We're here to help.
Pricing & Payment
How does pricing work?
You pay per shipment. There are no monthly fees, no setup fees, and no hidden charges. The price you see when you book is the price you pay, guaranteed, as long as what you ship matches what you quoted.
What does "guaranteed pricing" mean?
The quoted price is the price you pay. No surprise charges after delivery. This applies when your shipment details (weight, dimensions, special services needed) match what you quoted. If there's a discrepancy, we'll work with you to understand and resolve it.
What payment methods do you accept?
All customers can pay by credit card. For larger accounts, we also offer bank direct debit (ACH/EFT) and credit terms. We'll work with you to find the payment method that fits your business.
When am I charged for a shipment?
For credit card customers, you're charged when you book the shipment. For customers on credit terms, you'll receive invoices on your preferred schedule.
Do you audit freight bills?
Yes, we automatically audit every freight bill from carriers. If a carrier tries to charge more than the quoted price, we challenge it on your behalf. You never have to read another opaque freight bill. We handle it all.
Shipping & Carriers
What carriers do you work with?
We work with 100+ carriers including national carriers (FedEx Freight, XPO, Estes, ABF, etc.), regional carriers, and local specialists. Our network covers the entire United States and Canada, including cross-border shipping.
Where can I ship to?
FreightSimple supports shipping throughout the United States and Canada, including cross-border shipments between the two countries. We handle all the customs documentation for cross-border freight.
What types of freight can I ship?
We specialize in LTL (Less-Than-Truckload) freight, typically palletized shipments that don't require a full truck. This includes standard pallets, crates, and other packaged freight. We don't handle hazardous materials, extremely oversized loads, or temperature-controlled freight.
How do I schedule a pickup?
When you book a shipment, you select your preferred pickup date. We handle scheduling the pickup with the carrier automatically. You'll receive confirmation with your pickup window and all necessary documents (BOL, labels).
Can I ship to residential addresses?
Yes, we support residential deliveries. When you get a quote, indicate that the delivery address is residential, and the pricing will include residential delivery and liftgate fees.
Tracking & Documents
How do I track my shipments?
All your shipments are tracked automatically in your FreightSimple dashboard. You can see real-time status updates, estimated delivery dates, and full shipment history, all in one place regardless of which carrier is handling the freight.
What is anomaly detection?
Our proprietary technology monitors every shipment for potential problems, including delays, misrouting, customs issues, and more. When we detect an anomaly, we alert you and often intervene before the problem becomes serious. No other freight broker has this capability.
How do I get shipping documents (BOL, labels)?
All shipping documents are generated automatically when you book. You can download and print your Bill of Lading (BOL) and shipping labels directly from your dashboard. Documents are also emailed to you for convenience.
How do I get proof of delivery?
Proof of delivery (POD) documents are available in your dashboard once a shipment is delivered. We retrieve them automatically from carriers so you don't have to hunt them down.
Integrations & API
Can I integrate FreightSimple with my existing systems?
Yes! We integrate with popular platforms like Shopify, NetSuite, QuickBooks, Xero, and Microsoft Teams. We also offer a comprehensive REST API for custom integrations. Talk to us about your specific needs.
Do you have an API?
Yes, we offer a full REST API that gives you programmatic access to quotes, bookings, tracking, and documents. You can also set up webhooks for real-time tracking updates. Learn more about our API.
Is there a sandbox environment for testing?
Yes, we provide a sandbox environment where you can test API integrations without affecting real shipments or incurring charges. Contact us to get sandbox API credentials.
Support & Claims
How do I contact support?
When you need help, you talk to a real person, not a bot. Reach us by:
- Live Chat: Available on our website
- Phone (US): +1 (309) 300-9798
- Phone (Canada): +1 (604) 200-2500
- Email: support@freightsimple.com
- Help Center: help.freightsimple.com
What happens if my shipment is damaged or lost?
We handle claims on your behalf. If freight is damaged or lost, contact us and we'll file the claim with the carrier, follow up on your behalf, and work to get you compensated. You don't have to navigate carrier claims processes yourself.
What if a carrier misses my pickup?
Contact us immediately and we'll work with the carrier to reschedule or find an alternative solution. Our anomaly detection often catches missed pickups proactively, and we'll reach out to you before you even notice there's a problem.
Can I cancel a shipment?
Yes, you can cancel a shipment before the carrier picks it up. Simply go to your dashboard and cancel the shipment. If the carrier has already picked up the freight, contact us and we'll help you figure out the best course of action.
Still Have Questions?
We're here to help. Reach out and we'll get back to you quickly.